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Adra Housing Association

“We particularly like the 6 monthly feedback workshops on how each service can improve results – during the workshops our team leaders agree actions that will drive improvements in the next 6 months. This has led to some significant improvements in Adra’s customer satisfaction results, something we are really proud of.”

Build Empire

“On a human level, Mustard are a pleasure to work with, communicating regularly and adapting to any challenges we face with confidence and expertise. If you’ve never worked with a market research agency before, I would recommend reaching out to Mustard, they will give you all the guidance and support you need on the journey […]

Morses Club

“The customer research Mustard conducted for us has been instrumental in providing feedback which is used to underpin our business processes – from the products we offer to the customer service we provide.  The employee and agent satisfaction surveys have helped us to make a difference to our teams and are relied on each year […]

Santander

“Very happy, trouble-free relationship… I am really pleased with the service we have received.”

Riverside Housing

“The Customer Journey Mapping study completed by Mustard has been a significant catalyst in the development of future organisational processes through a customer lens… Thanks to the transfer of knowledge, Customer Journey Mapping has now been adopted by our Business Change Team, with additional resource allocated to the team that will be dedicated to this […]

Lamb Weston

“Your consultative approach in the previous study was well appreciated, together with the incorporation of supplementary market data made it a pleasure to deal with you.”

Heineken

“The team were excellent to work with, and guided us through the project with lots of good advice in an enthusiastic and friendly way. The results were well communicated and presented and brought to life with lots of context from the community. Mustard even went the extra mile and validated the results on an omnibus […]

Mencap

“The project was very professionally managed from start to finish and you were a pleasure to work with. Good understanding of our business requirements. The response met the brief and the research delivered as promised.” 

Adra Housing Association

“We have been working with Mustard for over 3 years now and have been delighted with all aspects of their work and always found the team to be really great to work with.  They advised on a single co-ordinated approach linked to the portal, enabling us to see the results in real time and compare […]

Curo

“At Curo we want to understand what our customers think and why, and over the past two years Mustard have really helped us do just that. They’ve helped us design an approach which means we get consistent, structured feedback of a high quality. More importantly, as well as just understanding how satisfied customers are, they’ve […]