Citation Group
“Working with Mustard was a genuinely positive experience. The team were friendly, collaborative and easy to work with from day one, and they made it simple to adjust and refocus the research as our needs evolved. They brought our customers’ voices to life, provided real clarity on the HRIS landscape, and delivered insight in a […]
Castles and Coasts
“We partnered with Mustard to deepen our understanding of what our customers expect from us across key journeys, touchpoints, and experiences. The insight delivered went beyond anecdotes; it brought real clarity on what matters most to our customers and why. Their consultative approach helped us make sense of customer needs and translate it into tangible […]
Saint-Gobain
Mustard are 10/10. They’ve been fantastic from start to finish. Their proactive approach and regular updates on recruitment and challenges have been a game-changer for us. Their expertise has been crucial in unlocking insights for our research project. They keep us on track and aren’t afraid to challenge us… We’ve built a great working relationship, […]
MND Association
“This has been a really important project as we continually strive to find effective ways to help people with MND who have been disproportionately affected by the rising cost of household energy. From the outset, Mustard understood what we were trying to achieve and worked closely with us and members of our community to find […]
Amtico
“They’re an easy team to work with, but also challenged us appropriately to make sure we got the best outcome. The research gave us a clear understanding of the customer journey to develop our marketing materials. The outputs were actionable and we have been able to easily scale for different audiences across the business.”
Adra Housing Association
“We particularly like the 6 monthly feedback workshops on how each service can improve results – during the workshops our team leaders agree actions that will drive improvements in the next 6 months. This has led to some significant improvements in Adra’s customer satisfaction results, something we are really proud of.”
Build Empire
“On a human level, Mustard are a pleasure to work with, communicating regularly and adapting to any challenges we face with confidence and expertise. If you’ve never worked with a market research agency before, I would recommend reaching out to Mustard, they will give you all the guidance and support you need on the journey […]
Morses Club
“The customer research Mustard conducted for us has been instrumental in providing feedback which is used to underpin our business processes – from the products we offer to the customer service we provide. The employee and agent satisfaction surveys have helped us to make a difference to our teams and are relied on each year […]
Santander
“Very happy, trouble-free relationship… I am really pleased with the service we have received.”
Riverside Housing
“The Customer Journey Mapping study completed by Mustard has been a significant catalyst in the development of future organisational processes through a customer lens… Thanks to the transfer of knowledge, Customer Journey Mapping has now been adopted by our Business Change Team, with additional resource allocated to the team that will be dedicated to this […]