Castles and Coasts
“We partnered with Mustard to deepen our understanding of what our customers expect from us across key journeys, touchpoints, and experiences. The insight delivered went beyond anecdotes; it brought real clarity on what matters most to our customers and why. Their consultative approach helped us make sense of customer needs and translate it into tangible […]
TheCityUK
“Mustard were genuinely nice people to work with – nothing felt like it was too much trouble. They’re very transparent, and offered some new, innovative approaches that delivered richer insights, and had good reasoning for changes proposed. The findings were rich, and the AI prompts delivered some great additional insights. A great experience! We are […]
CEL Solicitors
“There was pressure to make sure it was worthwhile but it is already making a big difference. Mustard are clearly research savvy and up-to-speed with the latest methods and techniques. The outputs were clear, to the point and told it exactly how it is. We’ve learned a lot and it’s helped shape the brand’s positioning, […]
CIPS
“We really appreciated all of the expertise they brought to the table and that they were able to work collaboratively and seamlessly with our team, to achieve the best outcomes. The research has been really well received within the business; we’ve been able to establish a benchmark for global awareness and brand perceptions, that we […]
MND Association
“This has been a really important project as we continually strive to find effective ways to help people with MND who have been disproportionately affected by the rising cost of household energy. From the outset, Mustard understood what we were trying to achieve and worked closely with us and members of our community to find […]
Sunsave
“We partnered with Mustard to help us gain a deeper understanding of our target market in the residential solar industry… We found the work extremely valuable and were impressed by the insights Mustard managed to uncover. I would highly recommend them as a partner to anyone looking to conduct this type of research – the […]
Northern Powergrid
“Working with Mustard has been brilliant from start to finish. We approached them with a brief that was hard to define… Not only did they supply exactly the insights we needed, but they completely understood how we would use the research outcomes in practice. Thanks to Mustard, we feel we’ve got a really good understanding […]
Adra Housing Association
“We particularly like the 6 monthly feedback workshops on how each service can improve results – during the workshops our team leaders agree actions that will drive improvements in the next 6 months. This has led to some significant improvements in Adra’s customer satisfaction results, something we are really proud of.”
Build Empire
“On a human level, Mustard are a pleasure to work with, communicating regularly and adapting to any challenges we face with confidence and expertise. If you’ve never worked with a market research agency before, I would recommend reaching out to Mustard, they will give you all the guidance and support you need on the journey […]
Reconomy
“The team at Mustard understood the challenge well, designing and delivering a research project that was appropriate for our audience and was delivered on time, even with the COVID-19 crisis starting to take effect. We found Mustard very professional, flexible and comprehensive in their reporting of the final outputs. The insight gained from this project […]