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“Mustard has delivered our Voice of the Customer research for the last two years. The findings have been invaluable in terms of identifying key business priorities and areas for improvement, making changes to the way we work to improve our customers’ service experience, informing our longer-term strategic projects and showing our customers that ‘You said, we listened’. The actions taken based on the key insights shared in the 2022 annual survey helped us to deliver a 13pp improvement in overall satisfaction amongst our key clients in 2023.”