“Working with Mustard has been brilliant from start to finish. We approached them with a brief that was hard to define… Not only did they supply exactly the insights we needed, but they completely understood how we would use the research outcomes in practice. Thanks to Mustard, we feel we’ve got a really good understanding of not just what our customers want from us, but how they feel. Now we can get to work developing our suite of new services in a way that is tailored, targeted and makes our customers feel genuinely supported.”