fiction

Is 2026 the Year of the Segmentation?

Richard Walker explores why 2026 could be the “Year of the Segmentation” — and why every organisation should be reviewing how they understand, segment and engage their audiences in an AI-shaped, behaviourally complex world

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Glastonbury, Gen Z and the Social Media divide. What did Glastonbury 2025 reveal about social media listening? Gareth Hodgson explores why you can’t treat social as one voice — and what that means for researchers, brands and audience insight.