fiction

Perception is Reality. A Lesson in Maintaining Brand Strength.

Perception is reality in brand marketing. But what happens when perception and experience drift apart? Gareth Hodgson uses the example of English football’s Premier League to explore how brand research and insight can uncover gaps in positioning and help brands stay relevant.

The Accidental Billboard Behind a 40p JD Sports Bag

A bright yellow 40p JD Sports bag has become an accidental branding masterstroke — a low-cost, high-visibility brand asset powered by real-world behaviour. Andrew Wiseman explores how it happened, and what it means for marketers and researchers.

87 years of blackcurrantness. How Ribena makes nostalgia meaningful

Richard Lomax thinks about how market research can help brands reawaken dormant loyalty. When sales slip or relevance wanes, legacy brands often have two choices, reinvent themselves or reconnect. Ribena, a childhood favourite for many of us, has recently chosen to do the latter. Backed by a £7m relaunch, their strategy isn’t about creating something […]

Hold my hand… while I go viral

When Jet2’s “Hold My Hand” campaign met viral chaos, a lesson in modern branding was born. In this blog, Mustard’s AI and culture analyst Anthony Shephard-Williams explores what happens when emotional brand assets get hijacked by meme culture — and how marketers can stay one step ahead.

Jellycat’s Elevation Strategy: Brand Masterstroke, or Brand Misstep?

Jellycat’s cult status as a plush toy brand is under scrutiny after recent reports of pulling from independent shops. In this blog, Andrew Wiseman explores the brand’s “elevation strategy,” what it risks by sidelining small retailers—and how smart research could help them avoid a backlash.

Brand Perceptions: Lessons in turnaround and failure

Perceptions make or break brands, but they don’t always reflect reality. In this blog, Andrew Wiseman explores what Skoda, BrewDog, Vodafone and others can teach us about brand perception, emotional relevance, and what research can do to help brands rebuild or reinvent themselves